Support
We’re here.
Recordd is small and personal. If you write, a real person reads it, usually within a day.
Get in touch
Include your device (iPhone / Mac), your Recordd version, and a short description of what happened. Screenshots help.
Frequently asked
Does Recordd work offline?
Yes. Recording works fully offline. Transcription needs an internet connection because it runs on a server, but the audio stays queued on your device and transcribes as soon as you're online again.
Does Recordd keep recording when I lock my phone or switch apps?
Yes. Once a recording is running, it continues in the background: when your phone is locked, when Recordd is not the active app, during phone calls (paused politely and resumed after), even when your device sleeps. You'll see the recording indicator in the status bar the whole time.
Where are my recordings stored?
On your device, and, when you're signed in, synced to your Recordd library in the cloud so they're available on all your devices. Full details in the Privacy Policy. Privacy Policy
What's free? What's Pro?
The free tier is the whole app, with 40 minutes of recording, forever. Recordd Pro removes that cap: $6.99 a week or $99.99 a year with a 3-day free trial. Cancel anytime.
How do I cancel my subscription?
On iPhone the subscription is managed by Apple: Settings, your name, Subscriptions, Recordd. On Mac, open Recordd's Settings and click Manage subscription: it takes you to Apple if you bought through the App Store, or to your billing portal if you bought through the Mac download. You can also cancel during your free trial and won't be charged.
How do I delete my account and my data?
In the app: Settings, Account, Delete account. This removes your profile, recordings, transcripts, and anything else tied to your account from our servers. You can also write to support@recordd.co and we'll do it for you.
Refunds?
How you get a refund depends on where you paid. If you subscribed inside the iPhone or Mac app, Apple took the payment and only Apple can refund it: visit reportaproblem.apple.com and select the Recordd purchase. If you subscribed on recordd.co, we took the payment ourselves, so write to hi@recordd.co within 30 days and we will refund it in full without asking for a reason. Either way your recordings stay yours. reportaproblem.apple.com
Recording laws
Recording laws vary a lot from place to place. In some jurisdictions you need every person's consent; in others you don't. You're responsible for the laws that apply where you are. When in doubt, tell people you're recording and get their permission. See our Terms for the full picture. Terms